Domestic Shipping

Please allow 1-3 working days for your order to be dispatched. Normally orders placed before 2 p.m on a business day, we aim to ship the same day, providing card security checks are complete, payment received and stock availability is confirmed. Orders placed after 2 pm will be shipped the next business day. Orders received on Sunday or during holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.

Based on the Pin codes, the respective courier partner is assigned for your shipment. Please note that we try our best to dispatch your orders within 1-3 working days. However, in certain cases, products might not be available with us, which cause a delay in dispatch. In such cases, we either seek permission from you to delay shipments or partially ship the order, based on your confirmation. The balance amount is refunded to your account which may take 24-48 hours to reflect into your account.

Domestic customers are responsible for any Duty charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.

Tracking

An E-mail containing your package tracking information will be sent after shipment. You can also sign-in with your details and track status with your AWB number. Please email us at info@oateo.com if you have any queries.

Cancellation of Order by User

After placing an order, a customer can only cancel the order if the order state is showing as “pending” under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For canceling your order, you will either send us a mail or change the status in your Account section. If the products have been dispatched, then we would not be able to cancel the order. However, based on Refund policy, returns would be considered.

General Scenario

In case we receive a cancellation e-mail and till that time the order has already been “processed” by us, the order cannot be canceled. Oateo.com has complete right to decide whether an order should be canceled or not. Also, the customer agrees not to dispute the decision made by Oateo.com and accept Oateo.com’s decision regarding the cancellation.

In case of Perishable Goods

In case if a customer wants to cancel the order for perishable products, the cost of the products will have to be borne by them.

Cancellation of Order by Oateo.com

Oateo.com reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Oateo.com for re-delivery shall be claimed from the User.